Returning and exchanging items.
If you are not 100% satisfied with your purchase for any reason, just visit our new Self-Service Return Portal and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). Ret
You can request your return label or labels, with your order number and zip code. To get that label(s) simply click here: Return Portal. Note: Please submit a separate form for EACH BOX you need to return. Need assistance with your return? You can re
Please allow one week of processing after the package has arrived at our facility. Once it has been allocated into our system, we will issue store credit or a refund back to the original payment method.
You sure can! Store credit will be your return credit method when:. Note: Once store credit has been applied, a refund cannot be issued for the same inquiry.
Your privacy is important to us and we do not save any card information on file for a new charge. To exchange your item, please use our return portal to complete a return for a refund.
All Solo Stove wood, pellets, and starters are classified as final sales, and they cannot be exchanged for cash or store credit.