We are here to answer your questions through email from  7:30am - 12:00am CT.

We're available to assist you via phone call or text 7 days a week 7:30am - 12:00am CT.

Contact Us

Shop

Track Your Order

Returns

Rewards

Solo Stove

Your privacy is important to us. We do not save your payment details on file, therefore we are unable to change any existing orders.&#xA0;If your order hasn&apos;t shipped yet, you can <a href="https://solostove.com/en-us/contact" id="isPasted" rel="noopener noreferrer" target="_blank">send us a message</a> to cancel your order!&#xA0;If your order has already shipped, you can use the&#xA0;<a href="https://returns.narvar.com/solostove/returns?locale=en_US" id="isPasted" rel="noopener noreferrer" target="_blank">Return Portal</a>&#xA0;to make a return.

Your privacy is important to us. We do not save your payment details on file, therefore we are unable to change any existing orders. If your order hasn't shipped yet, you can send us a message to cancel your order!. If your order has already shipped,

How Do I Change Or Cancel My Order?

Shipping

How Much Is Shipping?

When Will My Order Ship?

What Is My Order Status?

I'm Missing An Item From My Order

When Will My Order Arrive?

Do You Ship To P.O. Boxes and APO/FPO/DPO Addresses?

Do You Offer Shipping Insurance?

Do You Offer International Shipping?

Do You Offer Gift Notes/Gift Boxes?

Return Policy

How Do I Make a Return?

What Is The Status Of My Refund?

Can I Return My Product For Store Credit?

Can I Exchange My Product And Pay The Difference?

Are There Any Final Sale Items?

Lifetime Warranty

My Package Has Arrived Damaged

My Product From A Third-Party Retailer is Damaged

How Long Will My Solo Stove Last?

Where Do I Register My Product?

Does My Warranty Void?

File A Warranty Claim

When Should I File A Warranty Claim?

File A Damage Claim

File A Claim

Warranty/Damage Claims

How Do I Access My Order History?

I Want To Add My Previous Order To My Account

Can I Transfer My Store Credit?

How Do I Change My Password?

How Do I Use The QR Code?

Tax Exemption

How Do I Get A Pro-Deal Account?

Account

How It Works

Ways To Earn

How Do I Redeem My Points?

VIP Club Tier Status

Can I Refer Somebody In My Household?

Did I Receive Points For My Purchase?

Rewards Program

Hero Discount

Student Discount

Discount Programs

Can I put my fire pit on a wood deck?

Does it damage the grass?

Can I use my fire pit in an existing fire pit?

What is the covered space minimum?

How far away does the fire pit need to be away from a structure?

Can you put the fire pit on a slanted surface?

Can I use the Solo Stove at a national park?

How far apart do your pits need to be from each other if burning 2 or more?

How far do the fire pits need to be from LP cylinders?

Does altitude impact the functionality of the camp stoves/pits?

Can I set my camp stove on a table?

Does Pi go on my fire pit?

Where can you use Pi?

Product Placement

Does the fact that it is smokeless make it environmentally friendly?

Is this safe for people with allergies/COPD/asthma etc.?

What does Solo Stove recommend for extinguishing a flame prematurely?

What is the cool down time for each fire pit and camp stove?

How to keep kids and pets safe?

Is Solo Stove UL certified?

Is Solo Stove Environmentally certified?

How are we able to ship wood over state lines?

What is the best way to lock my fire pit?

Will I get burned if I touch the sides?

How do I test the temperature to see if it is safe to touch?

What should you do when it starts to rain but the fire pit is burning hot?

Solo Stove Fire Pit

Neapolitan Dough

Neapolitan Artisan (Pi)zza Kit

Pi Supply

Can Mesa be used under a canopy, patio umbrella, gazebo, etc?

Is there any protective barrier that can be used to prevent children from touching the Mesa while in use?

Is there a recommended amount of distance or table size to use when using Mesa? How close can you be to it while it is in use?

What surfaces can I use Mesa on?

Mesa Table-Top Fire Pit

Can I burn Tower on a wood deck?

Can I move Tower while it is burning?

Is Tower safe to touch while it is burning?

Tower Patio Heater

Health + Safety

First Use - Secondary Burn

I see a lot of smoke when using the fire pit. What am I doing wrong?

What is the difference between the Fire Pit 1.0 and 2.0?

Can I use charcoal in my fire pit?

Can you put wood pellets in the fire pit?

What can I burn in the Solo Stove?

Can I leave the fire pit unattended?

What is the typical heat radius of the fire pit?

Can you cook over the top of the fire pit?

What is the BTU output of the fire pits?

Can I use an accelerant in my fire pit/grill?

What kinds of firewood works best in the Solo Stove?

Can you use starters that aren’t Solo Stove starters?

What is the best temperature to use my fire pit in to get the best experience?

Why are there still full sized logs after my fire has died down?

What is the difference between the Yukon and Canyon?

What retailers currently carry Canyon?

Canyon Fire Pit

Introducing Mesa

Mesa Accessory Pack

Fuel Your Mesa

Using My Mesa

Using My Fire Pit

Solo Stove Pi - Wood-Fired Starter Guide

Solo Stove Pi - Gas Burner Starter Guide

Is Pi portable?

How is Pi fueled?

How big can I make my pizzas?

How many pizzas can Pi make?

What else can I cook in my Pi?

How hot does Pi get?

Cooking Your Neapolitan Dough

Using Your Neapolitan Artisan (Pi)zza Kit

Yummy, Yummy Dough!

Introducing Pi Fire - Unboxing and Assembly

Using My Pi Fire

Pi Fire

Using My Pi

What fuel source does Tower use?

How does the Hopper work?

How often will I need to refill the hopper?

Does Tower run on electricity?

How do I move Tower?

What types of pellets are suitable for use in Tower?

What is Tower’s heat radius?

Is Tower smokeless?

What are the dimensions of Tower?

What is the BTU output of Tower?

Using My Tower Patio Heater

What is the heat radius of the camp stove?

What kind of alcohol do we recommend in the alcohol burner?

Can I remove the tabs on my cooking ring?

Do I need the cooking ring if I am not cooking?

Which camp stoves are the windscreen compatible with?

How much weight can the tripod hold?

Using My Camp Stove

Are the Fire Pit 1.0 accessories compatible with the Fire Pit 2.0?

Pellet Adapter FAQ

Surround FAQ

Lid FAQ

Shield FAQ

Heat Deflector FAQ

Shelter FAQ

Handle FAQ

Fire Pit Accessories

Pi Stand

Pi Accessories

How do I assemble the Station?

What is the Station made of?

What is the Station cover made of?

How much does the Station weigh and what are the dimensions?

How much weight can the Station carry/hold?

What does the Station come with?

Can I store items on top of the Station?

Station

Using My Accessories

What color options are offered for the fire pits?

Do the Colored Fire Pits come with a carry case?

Why are there no Colored Rangers?

Is there a trade-in option if I purchased a new 2.0 but would have gotten the colored unit had I known it would be available?

Can I donate my 1.0 Colored Fire Pit?

Are Colored Fire Pits available in bundles?

Introducing 2.0 Colored Fire Pits

Will the color change with use?

Is the color scratch and flake proof?

If I am cooking over the colored unit, will any grease and other cooking elements ruin the color coating?

How Do I Change Or Cancel My Order?Updated 2 years ago